Our client is one of the prestige beauty brands originating from Rome. We seek a Regional CRM Manager responsible for successfully developing, implementing, and managing CRM activities in Asia Pacific regions.
Key Responsibilities:
· Take ownership and drive a compelling CRM client-focused strategy that delivers high levels of customer engagement, retention, traffic, and client experience.
· Develop CRM engagement strategies with Product Managers, Data Analytics to create meaningful client experiences and drive acquisition, retention, and client lifetime value.
· Maintain strong vendor relationships via close collaboration with vendors on CRM product roadmap and strategy.
· Analyze client data: monitor all clients related KPI’s as per Corporate’s guidelines, establish monthly reports/statistics and ensure their timely delivery to local management and Corporate.
· Manage the local client database: ensure the accuracy and quality of client data in current database, set objectives on quantitative and qualitative data collection. Ensure the database is segmented and effectively for targeted marketing activities.
· Monitor and maximize client lifetime value strategies ensuring maximum ROI.
Registration No: R22104771
EA Licence No: 22C1376
Job Types: Full-time, Permanent
Pay: $6,000.00 - $7,000.00 per month
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
Experience:
- Management: 1 year (Preferred)
Work Location: In person
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