Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
$ads={1}
Client Services provides industry-leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, and enabling our client facing teams to deliver and scale new products, services, and initiatives into the market.
Within Client Services, the role of Technical Solutions team is to take ownership of new product onboarding, Production support and Optimization initiatives and deliver with excellence for our clients on behalf of Visa. Technical Solutions acts as the liaison between Global Service Experience, Product, and the rest of Client Services to engage early and provide input during the design and development stages, including building out technical and support requirements. We partner cross-functionally to identify and communicate platform and product roadmap impacts to the client facing support teams to enable our clients' success.
We are hiring a Sr. Consultant to focus on Digital Authentication Framework (DAF) monitoring program, 3DS client optimization and Data Analytics for Visa Platforms. The incumbent will work within a team of technical resources looking after various Visa Platform services and will be responsible for executing any defined initiatives within the region. This highly visible leader will partner with Global/Regional Business Optimization, Product, Client Success Managers and Global Readiness (core team) to obtain reporting on clients that are underperforming and execute on the defined client engagement model to either notify on lack of compliance for DAF, 3DS performance and any other services. This highly visible leader will be instrumental to the success of these multi-faceted, initiatives.
Essential Functions:
- Execute on global playbook for 3DS performance optimization, DAF monitoring and any other Optimization Initiatives.
- Develop strong partnership with Global Readiness and Regional Product teams to be recognized as a key contributor to their success
- Build a successful engagement model with the core team of dedicated CS resources in Global Business Optimization, Global Readiness and the regional Client Services teams focused on Client outreach support, which will allow for shared knowledge and improved efficiencies
- Maintain continuous timely feedback to Client Services Leadership, Product and Global Service Experience
- Utilize and provide feedback on supplied documentation on optimization and monitoring models
- Identify/Prioritize key needs, dependencies with CEMEA sub-regions, define success measures and track status with product
- Engage with Product to provide client feedback on product performance hurdles to influence product enhancements
- Engage regularly with core stakeholders to create a feedback forum to define standards and improvements to create efficiencies and eliminate duplicative efforts
- Ensure Product shares and educates features of their pipeline that may impact performance and monitoring. Support effort to define reporting, processes and artifacts needed to adapt due to the changes
- Accountable for optimization and monitoring progress, this person serves as primary contact for the Client Service division’s 3DS optimization and DAF monitoring program for the region
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
o 5+ years of work experience with a bachelor’s degree
o 3+ years’ experience in data-based decision-making or quantitative analysis
o Advanced Experience using standard MS Office tools (e.g.MS Project, Excel, PowerPoint, Word, Visio, etc.)
o Proficiency in developing visualizations to make a complex analysis accessible to a broad audience
o Develop custom data models and algorithms to apply to data sets
o Ability to use predictive modeling to increase and optimize customer experiences, revenue generation, data insights, and other business outcomes
o Analyzing large data sets using programming languages such as Python, R, SQL and/or Spark
o Excellent verbal, written, presentation and interpersonal skills
o Strong collaboration skills
o Self-starter and organized
o Strong leadership skills within a matrix management environment
o Demonstrated technical aptitude
o Able to set priorities, influence others, and manage expectations.
Preferred Qualifications
o Self-starter with a demonstrated ability to achieve results as part of an effective team, effectively prioritize and multi-task under deadlines
o Demonstrated understanding of the payment and data processing industries including industry trends and high-level business drivers
o Exhibit advanced planning, organizational and problem-solving skills
o Demonstrated strong leadership capabilities with ability to work in a complex organization to define a playbook for all stakeholders to achieve joint success
o Ability to adapt to change and design and execute alternatives
o Experience with digital payments
o Strong understanding of 3DS and Token Processing
o Expert in manipulating and aggregating Big data - payment data experience is a plus.
o Strategic thinker with superior analytical and problem-solving skills to translate data into meaningful stories and insights.
o Strong communication and story-telling skills in presenting ideas and analysis to various audience levels.
o Advanced tableau experience
o Team player, results oriented and able to handle numerous projects concurrently
o Experienced building and delivering power point presentation to senior leaders.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
