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We are looking for an experienced, highly motivated, resourceful, tech-savvy, and detail oriented SaaS Implementation Specialist to join our growing team.
Braid Health is a digital health company focused on the development and delivery of a diagnostic collaboration platform for radiology and the healthcare industry.
At Braid, we believe access to medical expertise should be universal.
As a team, we're committed to
- Making sure our impact on patients, providers, nurses, technicians, and support staff is positive and measurable
- Investing in each other's growth, both professionally and personally
- Pushing for transparency in our relationships with each other, our customers, and our investors
- Ensuring privacy and security are always top of mind
About The Role: This is a full-time role that can be held remotely in the United States or Canada.
Responsibilities:
Reporting to the Director of Implementation, you will:
- Collaborate with Sales, Account Management and the Implementation Teams to understand new and current clients business requirements to develop implementation plans and timelines that meet all needs
-
Configure and customize SaaS solutions to meet client requirements
- Braid Org setup, Locations, Users, etc
- Provide guidance to clients on best practices for implementing and using Braid Health’s platform solution
- Conduct user training and support to ensure the successful adoption of the software
- Collaborate with cross-functional teams, including sales, Account management, Engineering, and customer support, to ensure successful project completion from start to finish
- Identify and escalate issues to appropriate teams as needed, and work to resolve them quickly and efficiently
- Maintain project plans, timelines, and status reports
- Work with designated Account Managers to understand and plan new clinic roll-outs and growth opportunities
- Lead the setup and installation of new clinics for current customers
- Coordinate with customers to set install sessions, zoom meetings, and troubleshoot to ensure new locations are up and running
Qualifications & Requirements
- 2+ years of Implementation or Onboarding new clients/customers experience
- 2+ years of experience in a Technical Environment [Zendesk, Salesforce, Linear]
- 1+ years of delivering excellent customer service
- Excellent communication skills, Technical and non technical
- Strong problem-solving skills and the ability to think creatively to find solutions to complex problems
- Excellent time management and organizational skills, with the ability to manage multiple projects simultaneously
- Experience with project management tools and methodologies
- Ability to work independently and as part of a team
- 25% Travel is required
Benefits & Perks
- 100% Remote
- Medical, Dental, & Vision
- Unlimited PTO
- We are a small team. Your input, opinions, and ideas will shape our day-to-day and impact who we become.
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